Waspevape Refund Policy

7-Day Return Policy

At Waspevape, we’re committed to ensuring your satisfaction with every purchase. If you’re not completely happy with your order, you have 7 days from the date of delivery to request a return.

Return Eligibility

To be eligible for a return, the item must be unused, in its original condition, with tags attached, and in the original packaging. Please ensure that you have the receipt or proof of purchase to facilitate the return process.

How to Start a Return

To begin a return, simply contact us at [email protected]. After your return is approved, we will send you a prepaid return shipping label and detailed instructions on how to return your item. Please note, returns sent without prior authorization will not be accepted.

Reporting Damages or Issues

We recommend inspecting your order upon arrival. If your item is damaged, defective, or incorrect, please reach out to us immediately so we can resolve the issue quickly.

Items Not Eligible for Return

Certain products are ineligible for returns, including perishable goods, custom items, personal care products, hazardous materials, and flammable liquids or gases. If you’re uncertain about an item’s eligibility, please contact us for clarification.

Exchange Process

For exchanges, please return the original item first. Once the return is approved, you may place a new order for the replacement item to ensure swift processing.

14-Day Cooling-Off Period for EU Customers

If you’re located in the European Union, we offer a 14-day cooling-off period. You may cancel or return your order within 14 days of receipt, without providing a reason. Items must be in their original condition, unused, with tags attached, and in the original packaging. A receipt or proof of purchase is required.

Refund Process

After we receive and inspect your return, we will notify you about the approval status of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note, your bank or credit card provider may require additional time to complete the refund. If you haven’t received your refund within 15 business days, please contact us at [email protected].

Thank you for choosing Waspevape. Your satisfaction is our top priority.